Returns & Exchanges
Returns Policy
At Gentle Feels Limited, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return and exchange policy.
Returns Accepted:
- Returns are accepted within 3 days of delivery.
- All returned items must be unused, in their original packaging, and in the same condition as received.
Free Return Shipping:
- We offer free return shipping for all eligible returns.
No Restocking Fee:
- There are no restocking fees for returned items.
No Final Sale Items:
- All items are eligible for return; there are no final sale items.
Initiating a Return:
- To initiate a return or request a refund, please contact us using the phone number provided on the delivered package.
Refund Process:
- Refunds will be processed once the returned items are received and inspected.
- Refunds will be issued within 3 working days of receiving the returned items.
Exchanges:
- If you would like to exchange an item, please contact us to arrange the exchange process.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance.
Cancellation Policy:
- Customers can cancel or modify their orders before shipment.
- There is no cutoff time for order changes or cancellations.
Contact Us:
- If you have any questions or concerns about our Returns & Exchanges policy, please don't hesitate to contact us at contact@gentlefeels.com or by phone at [+447380683329].